Fri 22 July, 2022
The Health Check Report of Freight Forwarding Industry
EXECUTIVE SUMMARY
With COVID-19 being a catalyst for mega trends in the logistics industry, the year 2020 had one of the biggest changes in the history of forwarding. Carriers surged ahead of everyone else to compete for a larger share of direct shippers and provide better service. However, freight forwarders were left scrambling at the starting line as they tried to catch up. A lot of them made it and even gained market share, but some still haven’t floated to the surface yet.
that the forwarders who succeeded followed? How did their digital transformation take place?
and why freight forwarders who have embraced digital were able to remain ahead of their competition.
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